ITwC Content Management System (CMS)
Easily update your website content when it suits you
The key to making the most out of your website and delivering the most comprehensive, regular content to your community is our Content Management System (CMS).
You'll be able to create your own articles, news items, event details and more - and you don't need to have any previous website experience. We'll also provide you with the training neccessary to make sure you're comfortable using it.
The ITwC CMS
- Create great looking pages easily and quickly from a range of page templates
- Create/edit/delete articles, pages, images and more
- Easy to use, quick to learn and full training provided!
E-Engagement
Interacting with your Community Online
E-engagement is a popular term, but what does it actually mean? In a nutshell, it describes the process of making electronic communication a more dynamic and two-way process. At ITwC we think of e-engagement as the process of utilising technology to:
- Engage viewers, users and communities and give them an active role in the information process
- Give users access to recent, regularly updated content quickly and easily
- Allow users to contribute their own content and have the freedom to communicate with others
E-Engagement Features
- Community Forums to allow contact between users
- Allow users to comment on articles
- Latest News & Events
- Social Networking Integration
ITWC Communications
Get communicating with your community!
As developers of InTouch (the UK's only integrated CRM, Email/SMS/Survey Communications Tool) - we are able to offer you great communication features with your ITwC website. We're able to link your site to a hosted crm system (all included in the basic ITwC price) that is secure and accessible when you need it.
Communications Features
- Create, design (or use one of our templates) and send email newsletters to your community
- Send SMS Messages to notify of upcoming events
- Send out Survey communications to find out what your community thinks of the job you are doing
Support Information
From our years of experience working with local councils, we have learned that most of them don’t have technical personnel to maintain a website. We’ve addressed this issue in 3 ways:
- We build websites that are user-friendly and easy to maintain
- We build websites that are reliable and won’t be needing much maintenance beyond the occasional update of content
- Finally, we provide exceptional customer care to support you and help you make the most of your website
We take pride in the level of support we offer our clients because we understand that every now and then, you’ll need help with your website. We provide friendly, knowledgeable and accessible support that you can use to answer questions you have once your site has gone live.
Unlike other website providers who are based overseas or have too complex of a telephone system where you get automated message after automated message when all you want to do is speak to someone, here at InTouch With Communities we believe that talking to someone who can help you should be easy. Our team is based right here in the UK (in sunny Somerset) to ensure that all of your questions and queries are answered! Simply pick the phone and give us a call!
Our sole focus is on complete customer happiness ensuring requests are handled and dealt with within minutes and not hours. This is what sets us apart from the competition.
In addition to employing our own developers, we also employ our own support people who get involved in the early stages of our projects. This ensures they have a complete understanding of all the customers we work with and what they are looking to achieve within their websites and systems.
Support Availability
Our support line is open from Monday to Friday 8am-7pm. We also provide a 24 hour ticketing system which has a 2 hour response time during out of hours times and over weekends.
We are able to provide all of our customers with an executive ‘out of hours contact’ so that the customer has a contact for any emergencies issues that should arise, outside of business hours (Additional charges apply)
How to contact us
Telephone 0333 200 7273
Email help@intouchcrm.co.uk